The New Nation - Internet Edition

NATION BUSINESS REPORT

Sonali Bank Limited arranged an exceptional conference on 'Customer Service Improvement' for its officers and staff working in the branches of Dhaka Metropolitan area as second officer, cash incharge and Incharge of Bills & Remittances at ICMAB auditorium in the city recently.

Presided over by General Manager, Dhaka Division Mahe Alam, SA Chowdhury, CEO and Managing Director of the bank attended as the chief guest.

The importance of branches 2nd Officer, Cash Incharge and the in-charge of remittance department is as important as branch incumbent. Concerted efforts by the officers working in these desk resultant to a better customer service and ultimately bank reached at its desired goals, Mr. Chowdhury said while addressing the conference.

The importance of Customer Relationship Management in this market-based society is undeniable.

As such the officials working in the desk is to develop relationship with the customer by means of their good manner and behaviour, Mr. Chowdhury further added.

The meeting was also addressed by DMDs Raihana Anisa Yusuf Ali and Kazi Faqurul Islam and GMs Prodip Kumar Dutta, Md Abdus Salam, Md Mofizul Haque Bhuiyan.