The New Nation - Internet Edition

BRAC Bank Limited has launched a new service quality drive in its branches recently. In this initiative, customers will be able to rate the service and the service provider at the touch-point instantly. This initiative, called "Moment of Truth" has been instituted in the Gulshan Branch. Gradually it will be rolled out to all branches of BRAC Bank Limited. This initiative is a part of the bank's continued efforts to provide superior customer service. S. N. Kairy, Director, BRAC Bank Limited inaugurated the ceremony. A. E. A. Muhaimen, Managing Director & CEO, BRAC Bank Limited, Abedur Rahman Sikder, Head of Marketing and Corporate Affairs, Firoz Ahmed Khan, Head of Retail Banking and other senior officials of BRAC Bank Limited were present in this event.