The New Nation - Internet Edition

BSS, Dhaka

Speakers at a seminar on Tuesday underlined the need for providing total quality management (TQM) training for government officials for improving the public service of the country.

They also called for strengthening the institutional capacity of Bangladesh Public Administration Training Centre (BPATC) to train public servants in TQM approach.

The seminar titled 'Improving Public Service through Total Quality Management' under the 'Project for Enhancing Capacity of Public Service Training in Bangladesh' was jointly organized by the BPATC and Japan International Cooperation Agency (JICA) at a city hotel here.

Establishment Secretary Abdus Salam Khan spoke at the function as the chief guest while Japanese Ambassador to Bangladesh Masayuki Inoue as the special guest.

Resident Representative of the JICA Nobuko Suzuki Kayashima also spoke at the seminar with Rector of the BPATC Abu Md Maniruzzaman Khan in the chair.

Abdus Salam said the TQM course introduced in the BPATC has so much of potential that it has been included recently in the 20-hour training for officers of the government.

Masayuki said it is time to initiate reforms in the civil service for realization of better services in Bangladesh.

Nobuko said TQM approach is an effective tool for reform- minded public servants to improve their services at their workplaces.

Professor Dennis Tachiki of Tamagawa Universtiy in Japan made a presentation entitled 'Delivering Quality Service in the Public Sector - A TQM Way and the Next Steps'.

The overall goal of the Project for Enhancing Capacity of Public Service Training in Bangladesh is to improve the quality of service delivered by public sector organizations through an approach of TQM.

Since the start of the project in January 2007, the BPATC has developed and conducted an action-oriented training programme on TQM tailored to the Bangladesh public sector and enhance its trainees' capacity.

Top officials attended the seminar.